A Rant About The #O2fail Moaning On Twitter Regarding The iPhone 3GS

I’ve never used my blog before to rant but I feel the need to get something off my chest and I can’t do it in 140 characters on Twitter.

Firstly there is no #o2fail, there is however an #o2runningabusiness. For anyone reading this that doesn’t know what’s been going on, a lot of people on twitter are saying that o2 fail because when the new iPhone gets released next week if their contract hasn’t expired on their current iphone and they want to upgrade to the new one o2 say they have to pay off any remaining months on the current contract then upgrade to the new phone with another 18 or 24 month contract. Well as I see it what’s the problem, this is how contracts work, this is how businesses are run.

Some of the reasons people disagree with this are as follows.

They didn’t need to pay off any remaining months last time. That’s because the network didn’t subsidize the cost of the handset last time and o2 allowed early upgrades as a gesture of good will because customers had paid full price for the handset. They DIDNT need to do it but they did.

Some are saying because they want to upgrade it isn’t a break in contract so why should they have to pay off their current one. It is a break in contract. When you do an upgrade your current contract is cancelled and you take out a new one. So if you want to upgrade after 12 months of an 18 month contract your current contract has to end for them to start a new one and if they allow this to be done without paying off the first one then what is the point of them having minimum term contracts in the first place. So network will sometimes allow you to end a contract early if you are upgrading but add any remaining months onto the new contract. O2 are not offering this as an option. As the iphone is a yearly release if they allowed contract extensions where would it end. This year you upgrade 6 months early so that 18 months becomes 24. Then this time next year you want to do the same, but then you’re upgrading 12 months early so 18 becomes 30 months. And if they don’t allow that because the contract length is too long we’ll be back to where we are now with everyone moaning about it.

So the bottom line is you signed a contract for a minimum term….. deal with it, they are a business out to provide a service and make money, they are not your friend. To all those saying “I’m a loyal customer and they’re screwing me over” no you’re not, you’re just a customer. You aren’t with o2 because you love them you’re with them because when you signed that contract they provided you with what you wanted.

Rant over

– Post From My iPhone